Coffee Subscription

Please note, you can not access your subscriptions directly via your 23 Degrees customer account as the subscription service is provided by a third-party application.

OPTION 1

Step 1:
Log in to your account. Note you have to be logged in before continuing to step 2

Step 2:
Then click the following link: Access your subscription

OPTION 2

Alternatively, you can access your subscription by following these steps:

Step1:
Locate your order confirmation email. Select 'View order'

Step 2:
In the order summary, under the subscription section, select 'Manage your subscription'. This will take you to your subscriptions. From there, you can manage them.

Easy peasy. Select the subscription with the coffees you love. Then, at check-out, we will ask you to create an account. Through that account, you can self-manage your subscription whenever needed.

There is no minimum length when you sign up for one of our coffee subscriptions. That means you can cancel anytime.

Absolutely. When you sign up for your coffee subscription, you can select different coffees in your subscription. Please note, though, the same delivery frequency and days apply to all coffees in one subscription.

If you wish to receive coffee deliveries with different shipment frequencies, we suggest you set up separate coffee subscriptions handled in individual transactions.

If you find yourself drinking less coffee than you thought, you have several options. You can pause your coffee subscription any time, push out the next delivery or skip the next delivery altogether.

We think that's a great thing - you enjoy your coffee subscription! If you find you are gobbling up your coffee faster, you can bring forward the date of your next shipment or increase the quantity of coffee in your subscription.

Good questions. There are a few things to consider when deciding the right quantity of your coffee subscription.

If you drink roughly 2 cups per day we suggest you'd estimate 250g of coffee per week. Now you can sign up for a weekly delivery of 250g, fortnightly of 500g or a monthly delivery of 1kg. That’s up to you. What you might want to consider, though, are your shipping costs. We offer free shipping of orders over $50 per shipment. That means a 1kg order per shipment cycle of your coffee subscription would generally give you free delivery. And even better, fewer deliveries mean a lighter carbon footprint for your cup of coffee.

If you are worried about the freshness of your coffee, there is no need to be. We ship your coffee freshly roasted. That means you usually receive your coffee within 1 week of the roasting date. So if you’d order coffee for 1 month, you’d sip the last of your coffee supply within 5 weeks of roasting. You won’t notice much (if any) leaching of tasty flavour compounds before 6-8 weeks from the roasting date.

There are no strings attached to your coffee subscription. You can cancel any time before your next shipment, and the associated payment is due.

Shipping for your subscription is free when you order coffee over $50 per subscription cycle.

For transactions that include coffee subscriptions with different delivery intervals (for example, a monthly subscription and a fortnightly), the free shipping threshold of >$50 needs to be met per subscription which the same subscription interval. That means two subscriptions with different subscription intervals will be treated as two seperate orders.

You pay as you go. When you set up your coffee subscription, you enter your preferred payment method, and the amount based on your selected coffees will be deducted when your shipment comes up. Easy right?